FAQ about your transfer at Vienna Airport

You can make a booking online or over the phone. To book online please use our Booking Form. To book over the phone please call: +43 664 99 808 508 (Viber, WhatsApp or SMS).

We strongly advise booking in advance to avoid disappointment, our booking form will not allow you to book less than 2 hours in advance however, last-minute bookings can be accommodated by contacting us.

No, you do not need an Austria mobile to make a booking. Our drivers can call international mobiles providing your phone is set up to receive calls.

If your mobile does not work in Austria you can still call us using our phone with Viber or WhatsApp. Just connect on airport WiFi.

Shortly after completing the booking form, you will receive a Booking Confirmation by email. This Booking Confirmation will outline your journey in full and include your unique Order Number. Once you have received your Confirmation you can be sure your car is booked. Please check your SPAM/JUNK folder.

To change or cancel your booking please just reply on your Confirmation email or use our Contact Form or give us a call. To avoid confusion please always mention your Order Number.

Our cancellation charges are as follows:

• All Pick-ups:
  - If you cancel 12 or less hours before the flight arrives, you are obliged to pay full price.
  - If you cancel less than 24 hours before the flight arrives, but more than 12 hours, you are obliged to pay half price.
  - If you cancel more than 24 hours before the flight arrives - FREE CANCELATION.

Making changes the day before your booking
If you need to change your booking the day before please let us know by 22:00 (10pm) the latest. Any changes made after 22:00 (10pm) may not be possible.

For Airport / port / bus and train station collections, we offer a 45-minute waiting period AFTER landing/docking. This means we will not charge you anything for the first 45 minutes of waiting, which is more than enough time for customs and luggage. Once the 45 minute waiting period has expired, waiting time is charged retrospectively to the original pick-up time at a flat rate of:

Standard Car: 10 eur for each started 10 minutes.
Van or Business Class vehicle: 20 eur for each started 10 minutes.

For NON-airport / port / bus and train station collections, we offer a 10 minute grace period. This means we will not charge you anything for the first ten minutes of waiting. Once the ten minute grace period has expired, waiting time is charged retrospectively to the original pick-up time at a flat rate of:

Standard Car: 10 eur for each started 10 minutes.
Van or Business Class vehicle: 20 eur for each started 10 minutes.

We calculate our fares using the distance and size of a vehicle. We also charge fixed amounts to/from different districts. Remember, we operate a fixed price policy meaning each fare is agreed upon before the journey takes place, regardless of the route.

You can, however, multiple drop/stops journeys need to be stated in booking form and will be additionally charged.

Yes, we can provide baby/child car seats at an additional cost per seat. There is a section on the booking form where you can specify the child age and the type of seat/s you require (baby seat, child seat or booster).

Unfortunately, we do not provide wheelchair accessible vehicles (WAVs) as none of our cars are fitted with ramps or lifts. We can, however, accommodate foldable wheelchairs providing they can fit in the boot of the car.

You can pay for your journey either by card or by cash. Cash payments are made directly to the driver (EURO only). Card payments are made in the vehicle, but we must kindly inform you that there is bank fee for card payments.

No. Neither the minimum charge or your fare includes a tip. Giving a tip is discretionary and completely up to you.

Passengers that pay by cash or card can request a cash receipt from the driver. If you request, we can also send you a PDF receipt by email.

Meet & Greet collections you can expect to see your driver standing in arrivals hall next to the InfoDesk, holding a sign displaying your name. The driver will call you as soon as you plane lands to check that you arrived, as they are parked in another building and need some time to arrive with the vehicle at Terminal. Instructions and Meeting Point at Vienna Airport will be sent to you in the confirmation email.

You are not to worry if your flight arrives late as we monitor your landing time as part of the service.

We are happy to wait for 45 minutes after the flight lands. If there has been no contact made during this time we will pull the driver out and you will be charged the full fare (No-Show). Please check the Waiting time policy. If you'd like us to wait longer than 45 min or driver to pick you up at a specific time, please inform us in the comment section of the booking form.

If you cannot see your driver please give us a call or send an email and we shall assist you. Most of the time, customer do not wait at "Meeting Point", but go on Terminal exit. However, rarely, but might happen that driver is stuck in traffic or previous customer is a delay, then he will send you an SMS or call you to inform you in how many minutes he will be at "Meeting Point".